Incident Response Planning Service
Prepare and respond swiftly to incidents to minimise impact and ensure business continuity
Why incident response planning matters
Security incidents are no longer rare or unexpected — they’re a routine risk for any organisation operating in today’s connected environment. From ransomware attacks and phishing breaches to insider threats and system outages, the impact of a poorly managed incident can be severe: data loss, financial damage, reputational harm, or even regulatory penalties.
Yet when an incident strikes, many organisations find themselves scrambling — unclear on roles, delayed in response, and unsure of what to tell regulators or stakeholders.
That’s where Incident Response Planning comes in. Syscomm helps you move from improvised reactions to a structured, repeatable, and confident response strategy.
What is an Incident Response Plan (IRP)?
An IRP is a practical framework that outlines how your organisation will detect, assess, escalate, contain, and recover from a security incident. It assigns clear roles and responsibilities, defines what constitutes an incident, and provides the workflows and communications needed to respond under pressure.
But more importantly — it’s a plan your team knows, understands, and has practiced.
What we deliver
Syscomm’s Incident Response Planning service is built on real-world experience and tailored to your operational structure. Whether you’re starting from scratch or looking to strengthen an existing plan, we provide:
A bespoke IRP aligned to your systems, structure, and regulatory environment.
Clearly defined roles across IT, HR, legal, communications, and leadership.
Escalation and decision-making workflows that support rapid action.
Integrated response playbooks for high-risk scenarios like ransomware, phishing, or email compromise.
Guidance on evidence preservation, internal comms, and regulatory reporting (e.g. ICO breach notifications)
We ensure your response plan is not just compliant — it’s operationally sound.
Testing, training, and strategic preparedness
Whether you’re just starting out or enhancing an established programme, our testing and training schemes help your team build the confidence needed to respond swiftly to real-world threats.
Beyond documentation: Testing and training
An untested plan is a liability. We bring your IRP to life through tabletop exercises designed to simulate real-world attack scenarios. These sessions are guided, non-technical, and inclusive — helping teams build confidence in their roles and spot weaknesses before a real incident occurs.
After each exercise, we provide a structured Post-Exercise Report with recommendations, updated workflows, and documentation to support continuous improvement.
Common scenarios we prepare you for
- Ransomware Attacks – Isolation, recovery, and comms strategy
- Phishing Breaches – Credential reset, user notification, containment
- Business Email Compromise – Access recovery and fraud mitigation
- Insider Threats – Investigation, access revocation, HR coordination
Each response scenario is developed into a step-by-step playbook customised to your systems, risk profile, and policies.
Strategic benefits
Strong incident response is more than a technical control — it’s a governance asset. With Syscomm’s support, you can demonstrate:
- Faster, more coordinated responses to critical events
- Clear ownership and accountability across departments
- Regulatory compliance and breach notification readiness
- Improved audit posture and insurer confidence
- A culture of preparedness that supports broader cyber resilience
Engagement models that fit you
We offer flexible options to meet your needs:
Project-based IRP development
A focused engagement to create or upgrade your Incident Response Plan. Includes team structure, tailored playbooks, and a tabletop simulation with a full post-exercise review — ideal for audit prep or certification readiness.
Retained advisory partnership
Ongoing support to keep your IRP current and effective. We provide regular reviews, updated playbooks, and repeat simulations to embed readiness and respond to changing risks.
Workshops and briefings
Optional awareness sessions for leadership, technical teams, or wider staff — ensuring your IRP is understood, adopted, and acted on when it matters most.
Get started today
Don’t wait for an incident to expose gaps in your response plan.
Book a meeting with our experts today to review, strengthen, and test your incident response strategy, because when every second counts, a solid plan makes all the difference.
